Terms of Use
Terms of Use
Last Updated: September 2026
Welcome to ExploreEphesus.com.
By accessing this website, browsing our services, submitting an enquiry or making a reservation, you agree to these Terms of Use.
ExploreEphesus.com is operated by Condor Travel, a licensed travel agency in Türkiye and a member of TÜRSAB under Licence No. A-14400.
Please read these terms carefully before using our website or booking our services.
1. Use of Our Website
ExploreEphesus.com provides information about tours, shore excursions, private transfers, activities and travel-related services in Ephesus, Kusadasi and surrounding destinations.
You may use this website for personal and lawful travel-planning and reservation purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access or use its content for unlawful or fraudulent purposes.
2. Travel Information
We make reasonable efforts to ensure that descriptions, itineraries, photographs, durations, inclusions and other information published on ExploreEphesus.com are accurate and up to date.
However, travel services may be affected by circumstances such as weather, traffic, archaeological site regulations, opening hours, local authority decisions, transportation conditions or other operational requirements.
For this reason, minor changes may occasionally be necessary.
3. Reservations
A reservation is considered confirmed when the booking process has been completed and confirmation has been provided by ExploreEphesus.com or Condor Travel.
Customers are responsible for providing accurate information when making a reservation, including:
- Name and contact information
- Number of participants
- Travel date
- Hotel or accommodation details
- Cruise ship information where applicable
- Flight details where applicable
- Pickup and drop-off information
- Any other information necessary to provide the booked service
Incorrect or incomplete information may affect our ability to provide the service as planned.
4. Prices and Payments
Prices displayed on ExploreEphesus.com may vary depending on the selected service, number of participants, travel date, vehicle type, itinerary and other booking conditions.
The final applicable price will be shown or confirmed during the booking process.
Unless specifically stated otherwise, entrance fees, meals, drinks, gratuities and personal expenses are not included.
Payments may be processed through secure third-party payment providers.
5. Tour Itineraries
Tour itineraries are designed to provide the experiences and attractions described on the relevant tour page.
The order of visits may be changed when necessary due to opening hours, traffic, weather, crowd levels, local conditions or operational requirements.
Where possible, such changes will be made without reducing the main content or overall quality of the booked experience.
6. Cruise Passengers
Guests arriving at Kusadasi Cruise Port are responsible for providing accurate cruise ship information and scheduled arrival and departure times.
Private shore excursions are planned with the ship's schedule in mind.
Guests should follow the agreed meeting time and instructions provided before the tour. Delays caused by passengers arriving late at the meeting point may require adjustments to the itinerary.
7. Pickup and Meeting Times
Customers are responsible for being ready at the confirmed pickup location at the agreed time.
Where delays occur due to circumstances outside our reasonable control, including traffic, road closures or unexpected operational conditions, we will make reasonable efforts to provide the service as planned.
8. Entrance Fees
Unless specifically stated as included in the relevant tour description or booking confirmation, entrance fees to archaeological sites, museums and attractions are not included in the tour price.
Entrance fees are determined by the relevant authorities and may change without prior notice.
9. Licensed Tour Guides
Where professional guiding service is included in a booking, tours are conducted by licensed professional tour guides in accordance with applicable Turkish regulations.
Guide language availability may depend on the selected tour, date and advance reservation.
10. Private Transportation
Vehicles are assigned according to the nature of the service and the number of passengers.
Vehicles used for our services are provided through legally authorized tourism transportation arrangements where required.
Specific vehicle models shown in photographs or descriptions may represent the vehicle category. An equivalent vehicle may be provided when operationally necessary.
11. Customer Responsibilities
Customers are responsible for:
- Providing correct booking and contact information
- Arriving at the agreed meeting point on time
- Following reasonable safety instructions
- Respecting archaeological sites, religious locations and local regulations
- Carrying appropriate identification and travel documents
- Ensuring they have any required visa or entry permission
- Informing us in advance of mobility requirements or other circumstances that may affect participation
Customers are also responsible for their personal belongings during the tour or transfer.
12. Accessibility and Mobility
Some archaeological sites, including Ancient Ephesus, contain marble streets, uneven surfaces, stairs and areas that may be difficult for travellers with limited mobility.
Certain attractions, particularly the Terrace Houses, involve additional stairs and elevated walkways.
Guests with mobility requirements are encouraged to inform us before booking so that we can provide relevant information and, where possible, suggest a suitable itinerary.
13. Cancellations and Refunds
Cancellation and refund conditions may vary according to the service booked.
The applicable conditions will be stated during the reservation process, in your booking confirmation or on our Cancellation & Refund Policy page.
Where a specific service has separate cancellation conditions, those conditions will apply to that reservation.
14. Force Majeure and Events Beyond Our Control
ExploreEphesus.com and Condor Travel cannot be held responsible for failure or significant changes to services caused by circumstances reasonably beyond our control.
These may include severe weather, natural disasters, strikes, government restrictions, road closures, transportation disruptions, archaeological site closures, public emergencies or similar extraordinary circumstances.
Where such situations occur, we will make reasonable efforts to provide an appropriate alternative where possible.
15. Third-Party Services
Some travel services may involve independent service providers such as licensed guides, transportation companies, ferry operators, activity providers or other tourism suppliers.
Where third-party services form part of a booking, their applicable operating rules and safety requirements may also apply.
16. Website Content and Copyright
Unless otherwise stated, the written content, branding, design elements and original materials published on ExploreEphesus.com are protected by applicable intellectual property laws.
Content may not be copied, reproduced, republished or commercially distributed without prior permission.
Limited personal use for travel planning is permitted.
17. External Links
ExploreEphesus.com may contain links to third-party websites for informational or operational purposes.
We are not responsible for the content, availability, privacy practices or terms of independent third-party websites.
18. Limitation of Liability
We aim to provide our services professionally and with reasonable care.
To the extent permitted by applicable law, ExploreEphesus.com and Condor Travel are not responsible for indirect losses or circumstances resulting from events outside our reasonable control.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded under applicable Turkish consumer or tourism legislation.
19. Privacy
Personal information collected through ExploreEphesus.com is handled in accordance with our Privacy Policy and applicable data protection requirements.
20. Changes to These Terms
We may update these Terms of Use when necessary due to changes in our services, website, business practices or applicable regulations.
The latest version published on this page will apply from its stated update date.
21. Governing Law
These Terms of Use are governed by the applicable laws and regulations of the Republic of Türkiye.
Mandatory consumer rights and other rights provided under applicable law remain unaffected.
22. Contact Us
For questions regarding these Terms of Use, reservations or our services, please contact us through the contact information published on ExploreEphesus.com.
ExploreEphesus.com
Operated by Condor Travel
TÜRSAB Licence No: A-14400
Kuşadası, Aydın, Türkiye